Application Outage

Incident Report for Textable

Resolved

Our vendor notified us that further mitigation efforts were successful and services were fully restored around 9:45pm EST.

Posted Nov 16, 2023 - 04:25 EST

Update

Our vendor has attempted initial steps to mitigate the issue, which have not proven to be successful. They are continuing to investigate and will provide an update as needed. Some users continue to report service restoration (possibly depending on regionality / location of end user).

Posted Nov 15, 2023 - 19:36 EST

Update

Some customers are reporting a service restoration.

Our upstream service provider has published an incident tracking URL: https://status.firebase.google.com/incidents/JH8hiSsfnSZHMdZqFTaC

Posted Nov 15, 2023 - 17:30 EST

Update

We've identified the cause as an issue with one of our upstream service providers.

Message delivery should not be affected; however, access to messages remains affected.

Posted Nov 15, 2023 - 16:47 EST

Update

Message delivery seems to be unaffected.

The front end application is failing to load and showing an "Application Error" screen.

Some mobile apps are working, but some are showing only a black screen.

Posted Nov 15, 2023 - 16:28 EST

Investigating

Some customers are reporting downtime in our web application

Posted Nov 15, 2023 - 16:23 EST

This incident affected: Retail Platform (Application, Messaging Backend) and Private Label Platform (Application, Messaging Backend, API).