Identified - We are working with our billing vendor to restore the integration that supports our user management operations.
We are also developing an application patch to gracefully handle billing update failures in a way that does not block user management operations.
May 27, 2026 - 13:54 EDT
We are also developing an application patch to gracefully handle billing update failures in a way that does not block user management operations.
May 27, 2026 - 13:54 EDT
Investigating - We've received a number of reports that adding / editing / deleting users is failing.
We've identified an issue with our billing platform causing synchronous rejections of updates to billing details.
We are working towards a resolution
May 27, 2026 - 12:51 EDT
We've identified an issue with our billing platform causing synchronous rejections of updates to billing details.
We are working towards a resolution
May 27, 2026 - 12:51 EDT
Retail Platform
Partial Outage
Application
Partial Outage
Messaging Backend
Operational
Private Label Platform
Partial Outage
Application
Partial Outage
Messaging Backend
Operational
API
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.