Inbound and Outbound messages are failing

Incident Report for Textable

Resolved

This incident has been resolved.

Posted Mar 15, 2023 - 11:37 EDT

Update

We are continuing to monitor for any further issues.

Posted Mar 10, 2023 - 10:43 EST

Monitoring

The issue was caused by a recent update. We've rolled back the update, and are working to resolve the issue before re-applying the update.

Posted Mar 10, 2023 - 09:55 EST

Update

We are continuing to investigate this issue.

Posted Mar 10, 2023 - 09:28 EST

Investigating

Some customers are reporting failures in messaging; We've determined that the issue began at approximately 3:30PM ET on 2023-03-09

Posted Mar 09, 2023 - 15:30 EST

This incident affected: Retail Platform (Messaging Backend) and Private Label Platform (Messaging Backend).