This was caused by the deployment of a patch designed improve how we handle group MMS; however, the patch negatively affected parsing inbound webhooks from some messaging providers.
This should be fully resolved as of 2:55 PM ET
Posted Mar 10, 2026 - 15:05 EDT
Resolved
Beginning around 2:40PM ET, some customers may have seen inbound messages from their messaging provider rejected by our API.
This was caused by the deployment of a patch designed improve how we handle group MMS; however, the patch negatively affected parsing inbound webhooks from some messaging providers.
This should be fully resolved as of 2:55 PM ET
Posted Mar 10, 2026 - 15:03 EDT
This incident affected: Private Label Platform (Messaging Backend).