Outbound messages via some carriers get stuck at "sending"

Incident Report for Textable

Resolved

This incident has been resolved.

Posted Mar 17, 2022 - 16:06 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 17, 2022 - 15:53 EDT

Identified

This issue was limited to a subset of carriers: telnyx and bandwidth

We are deploying a resolution now, and will monitor the progress once deployment completes.

Posted Mar 17, 2022 - 14:52 EDT

Investigating

We're seeing some reports that "sending messages" is failing. This seems to be limited to a subset of carriers.

We are investigating

Posted Mar 17, 2022 - 13:57 EDT

This incident affected: Retail Platform (Messaging Backend) and Private Label Platform (Messaging Backend).