Newly added PL users may not be able to complete signup

Incident Report for Textable

Resolved

This incident has been resolved.
Posted Mar 17, 2022 - 12:10 EDT

Update

We are continuing to monitor for any further issues.
Posted Mar 17, 2022 - 12:01 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 17, 2022 - 12:00 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Mar 16, 2022 - 17:39 EDT

Investigating

We're investigating an issue where new users added to PL customer instances may not be able to complete the account registration steps as defined in their welcome email
Posted Mar 16, 2022 - 17:23 EDT
This incident affected: Private Label Platform (Application).