Receiving MMS from some carriers is failing

Incident Report for Textable

Resolved

This incident has been resolved.

Posted Feb 27, 2024 - 16:48 EST

Monitoring

A patch has been deployed to resolve this issue. Initial reports indicate that the issue has been resolved, but we will monitor for the next hour.

Posted Feb 27, 2024 - 14:23 EST

Identified

We've identified the issue, and are rolling out a resolution.

Posted Feb 27, 2024 - 13:55 EST

Investigating

We are investigating an issue where some customers are unable to receive MMS from some providers.

Posted Feb 27, 2024 - 13:36 EST

This incident affected: Retail Platform (Messaging Backend) and Private Label Platform (Messaging Backend).