Receiving MMS from some carriers is failing

Incident Report for Textable

Resolved

This incident has been resolved.
Posted Feb 27, 2024 - 16:48 EST

Monitoring

A patch has been deployed to resolve this issue. Initial reports indicate that the issue has been resolved, but we will monitor for the next hour.
Posted Feb 27, 2024 - 14:23 EST

Identified

We've identified the issue, and are rolling out a resolution.
Posted Feb 27, 2024 - 13:55 EST

Investigating

We are investigating an issue where some customers are unable to receive MMS from some providers.
Posted Feb 27, 2024 - 13:36 EST
This incident affected: Retail Platform (Messaging Backend) and Private Label Platform (Messaging Backend).
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